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At SUNDAYVACAY, we strive to ensure your satisfaction with our products. If you need to return or exchange an item, please follow our policy below:

 

1. Eligibility:

   - Returns and exchanges are accepted within 7 days of the original purchase date.

   - Items must be unwashed, in their original condition, and with all tags attached.

 

2. Initiating a Return/Exchange:

   - To start the process, please contact our customer service team at contact.sundayvacay@gmail.com or message Instagram.com/sundayvacay with your order number and details.

   - Clearly state whether you want a return or exchange.

 

3. Returns:

   - Once your return is approved, you will receive instructions on how to ship the item back to us.

   - Customers are responsible for return shipping costs unless the item received is defective or incorrect.

 

4. Exchanges:

   - If you prefer an exchange, indicate the new item you'd like in your communication with customer service.

 

5. Refunds:

   - Refunds will be processed once we receive and inspect the returned item.

 

6. Defective or Incorrect Items:

   - If you received a defective or incorrect item, contact us immediately for assistance.

   - We will arrange for the return/exchange of the item at no additional cost.

 

7. Gift Returns:

   - If you received an item as a gift, please provide proof of purchase or the order number for processing returns/exchanges.

 

8. Final Sale Items:

   - Final sale items are non-returnable and non-refundable.

 

9. Note:

   - Returns and exchanges policy only applied in Thailand. For international orders please reach out to our customer service team at contact.sundayvacay@gmail.com

 

Thank you for choosing SUNDAYVACAY. We appreciate your understanding and cooperation in adhering to our Returns and Exchanges Policy.