Returns and Exchanges

Returns and Exchanges Policy

 

At SUNDAYVACAY, we strive to ensure your satisfaction with our products. If you need to return or exchange an item, please follow our policy below:

 

1. Eligibility:

   - Returns and exchanges are accepted within 7 days of the original purchase date.

   - Items must be unwashed, in their original condition, and with all tags attached.

 

2. Initiating a Return/Exchange:

   - To start the process, please contact our customer service team at contact.sundayvacay@gmail.com or message Instagram.com/sundayvacay with your order number and details.

   - Clearly state whether you want a return or exchange.

 

3. Returns:

   - Once your return is approved, you will receive instructions on how to ship the item back to us.

   - Customers are responsible for return shipping costs unless the item received is defective or incorrect.

 

4. Exchanges:

   - If you prefer an exchange, indicate the new item you'd like in your communication with customer service.

 

5. Refunds:

   - Refunds will be processed once we receive and inspect the returned item.

 

6. Defective or Incorrect Items:

   - If you received a defective or incorrect item, contact us immediately for assistance.

   - We will arrange for the return/exchange of the item at no additional cost.

 

7. Gift Returns:

   - If you received an item as a gift, please provide proof of purchase or the order number for processing returns/exchanges.

 

8. Final Sale Items:

   - Final sale items are non-returnable and non-refundable.

 

9. Note:

   - Returns and exchanges policy only applied in Thailand. For international orders please reach out to our customer service team at contact.sundayvacay@gmail.com

 

Thank you for choosing SUNDAYVACAY. We appreciate your understanding and cooperation in adhering to our Returns and Exchanges Policy.